State Farm® Insurance Agent John Pitre

"John Pitre State Farm is wonderful to work with! I have been with them for auto and home insurance for about 3 years. When ever I have a question or need to make changes I call Sel Pelligrinio and she takes care of it on the spot! She is truly one of the best insurance people I have ever worked with!"

"My family recently went through the loss of my mom, and our experience with her State Farm agent, John Pitre, was genuinely awful from start to finish. I’m writing this because people deserve to know what they might be walking into. When my mom passed in September, our family contacted John’s office the same day. She had been his client for over a decade. We weren’t expecting special treatment, just basic communication and guidance. Instead, we spent weeks being told John was “busy,” “not available,” or that someone would call us back. No one ever did. Not once. And not a single person in the office offered condolences. We made multiple calls and tried repeatedly to get clarity on the paperwork. Each time, the staff either gave vague answers or acted like even acknowledging our questions was a chore. In the end, we had to file all the documents ourselves because no one from his office would help. After that silence, a letter showed up addressed to my deceased mother claiming she owed money. We called again and got the same “He’s unavailable” responses. Still no condolences. It took nearly a month for John to finally return a call. And when he did, it was clear he had no idea my mom had even passed, despite all the calls and messages we’d left with his staff. He eventually offered condolences, but never addressed the total lack of communication, compassion, or follow-through from his team. I’ve worked in customer-facing industries for over 21 years, including directly with families going through loss. I understand what these moments require, and I also understand how easy it is to show basic human care. What we experienced from this office was the worst I have ever seen both professionally or personally. Losing a parent is already painful. Being ignored, dismissed, and forced to navigate everything alone made this process far more stressful than it ever should have been. In my opinion, this wasn’t just poor service…it was a complete failure of responsibility and compassion. If you’re looking for an insurance agent who will actually support you when it matters most, I strongly recommend choosing a different office."

"After my grandmother passed, our family immediately contacted John’s office for guidance on her life insurance claim. Despite repeated attempts over several weeks, we were met with delays, lack of follow-up, and a complete absence of support. Calls went unanswered, staff repeatedly told us John was “busy,” and we were given no clear guidance on what to do. Ultimately, we had to navigate the claims process on our own. During this time, we even received letters addressed to my grandmother regarding payments owed, which added unnecessary stress to an already emotional situation. When John finally contacted us after nearly a month, it was clear he had been unaware of my grandmother’s passing despite our repeated communications. While he eventually offered condolences, there was no acknowledgment or apology for the lack of communication and support from his office. This experience was not just frustrating—it was hurtful. At a time when families need compassion, guidance, and clear communication, John Pitre’s office failed to deliver. I would strongly advise anyone seeking an insurance agent to look elsewhere."

"Recently my Mother passed and we contacted the office of John Pitre for assistance with completing her insurance claim. Although we reported her passing promptly, we still sought guidance to ensure that all filed paperwork was correct. Numerous calls were made to Mr. Pitre’s office and each time his staff informed us that he couldn’t be reached and we would be called back. Despite our multiple attempts, we never received the expected contact from them. Ultimately, we submitted the required paperwork to initiate the claims process. After a month of no contact from the office, my Mother received mail stating her account was in default. Once again attempted to make contact with Mr. Pitre’s office and left yet another request to speak with him. Not long after, he did contact us and we eventually completed the claims process. For over 11 years Mr. Pitre had been my Mother’s Insurance agent, he wrote her original policy. I completely understand the fact that an insurance agent has many clients, but the communication issues my family and I experienced in this situation astonishes me. The hope was never that our situation should be the sole focus of the office during this process, just that they would do what they told us they would and communicate with us. Nothing about this experience reflects the standards an insurance agent should meet."

"Poor, unprofessional and inconsiderate service from John Pitre and his team. His team constantly made unmet promises, main one being that John would return our numerous calls which quite frankly never happened. It took John over a month to acknowledge the death of our family member. Everyone grieves in different ways, but this service from John Pitre and his staff was appalling and made our lives even more hell over the period after our family member passed. Not to mention us receiving a letter in the post from John claiming our deceased family member owes money. Stay clear of John by all costs truly shocking service."

"In my experience, the service my family received from John Pitre and his team during the most difficult time of our lives was shockingly poor. After my mother passed in September, I notified John’s office immediately. I was told he would call me back—he never did. Over the following weeks, I repeatedly contacted his office for help with the required life-insurance paperwork. Each time, I was told John was “busy,” that someone would call me back, or that the staff “couldn’t make any promises.” No one offered condolences, and no one followed through with support. With no guidance from the agent who was supposed to assist us, I submitted the documents on my own. Ten days later, we received a letter addressed to my deceased mother claiming she owed money. When I called again, I was told—once more—that John was unavailable. Still no condolences. It took nearly a month before John finally returned my call, and I was stunned to learn he had no idea my mother had even passed, despite my repeated attempts to reach him and multiple conversations with his staff. Although he eventually offered condolences, there was no acknowledgment or apology for the lack of care, communication, or professionalism from his team. In my opinion, this office demonstrated a complete lack of compassion, competence, and follow-through at a time when families need clarity and support the most. The defensiveness I encountered when explaining the situation only reinforced that this team is not equipped to handle sensitive matters responsibly. Based on my experience, I strongly recommend choosing a different agent."

"They are on top of their game they do send me a reminder for payment which busy people like myself need a reminder every now and then,they go out of their way to make sure my needs are met and gets done I appreciate you 100%"

"I’m very pleased with my experience with Sel A. She was very knowledgeable and made me feel comfortable when signing my first auto policy, will be renewing when the time comes!"

"Sel was great she helped me so much and made me feel comfortable asking her questions and didn’t feel rush !!"

"Been with them for many years, they are very helpful, assist me in everything , they take their time to provide the coverage according to exactly what I need, reasonable price , they are always there to help. Thank you for good business."

"I'm very happy with the STATE FARM insurance in a time that you really need someone to stand behind you. They're there for you. I'm very happy and very content. I think they're friendly employees that are there. The girls are awesome. I believe there's one guy as well, but everybody tries to do their best and tries to help you out so it's the owner. I'm so happy and so grateful that I have STATE FARM insurance.!!!!!!!"

"Sel is always so helpful! Every process is quick and she's always able to answer my questions."

"Joel is very professional and patient, I never have any problems working with him. When it comes to any questions I might have, he’s always very helpful. And, when I have any concerns or modifications to my policy he gets it done in no time!"

"best company ever❤️❤️❤️❤️"

"Joel has been the best, I wouldn't go anywhere else because of him. Thank you so much for your respectful and customer service!"

"Fantastic deals and great team that goes above and beyond to help you out!"

"Me and the wife have been with these folks for years now. The rates fit our budget and the customer service has been super. Thank you Joel, Selena and John Pitre,"

"John and team are the real deal! They presented me with multiple options and make it simple to understand all details of my policy. I HIGHLY recommend giving them a call if you need any type of insurance!"

"Very friendly staff always very helpfully."

"Muy buen servicio gracias"

"Cease and desist! How do you keep getting my policies?!?!? I wouldn't trust this agency with gum on my shoe."

"Joel is the best ever"

"Very helpful in all aspects. Truly recommend to anyone that may need insurance. You can't beat this!"

"I was on the lookout for a new renters insurance and let me tell you… I’m glad I switched over to State Farm. I’m saving more money and getting more coverage, it’s perfect. Big shout out to Selena A. for helping me explore my options, and for being patient and knowledgeable. The whole team is just the best!"

"Sel was very informative really nice as well as everyone in the office , I will definitely switch my insurance here once my policy expires .. I thought I would not qualify and the rates would be high but actually they are very reasonable…"